Repair and Service Policy
VivoNex, LLC will either repair the unit submitted, or at its option, replace it with one that is equivalent or better under the terms specified below. Repair of your NexDose® will probably result in loss of your programming and stored data.

Warranty Service
NexDose® products are guaranteed against defects in materials or workmanship under the terms of "Limited 1 Year Warranty". In submitting materials for warranty service the purchaser must provide dated proof of purchase at the time products are submitted for repair. The purchaser will be charged $ 5.95 for shipping and handling associated with repairs performed under warranty (Rates out of the United States will vary.). To expedite repair, complete and send the "NexDose® Request for Repair" (PDF) form along with product to be repaired. Please follow the packing instructions listed below when submitting products for repair

Non Warranty Repair and Service
In the event that more than 1 year has elapsed from the date of purchase, or if the repair is not covered under the "Limited 1 Year Warranty" you will be contacted and given an estimate for the cost of the repair. At your option, the unit will be returned or repaired at your expense. You will be required to pre-pay the costs and expenses for repairs. For return of units not repaired you will be required to pay $5.95 for shipping and handling. To expedite repair complete and send the "NexDose® Request for Repair" (PDF) form along with product to re repaired. Please follow the packing instructions listed below when submitting materials for repair.

Shipping and Packing Instructions
1) Wrap the NexDose® unit in bubble-wrap or foam.

2) Place the wrapped unit into a sturdy cardboard shipping container and make sure that packing material is put on all four sides within the container to prevent shifting.

3) Insert the completed "NexDose® Request for Repair" form into the container and then seal the container.

4) Address the container to the nearest NexDose® Service center listed below. Be sure to include your return address.

5) Ship the package by a means that provides you with tracking information. Please be advised that damage and losses incurred while shipping are your responsibility. We suggest that you properly insure your shipment.

6) Please ship only the component(s) requiring repair.

NexDose® Request for Repair
To expedite your repair please fill out the Request and Repair Form (PDF) clearly and completely.

NexDose® Service Center
Nexdose® Service Center
PO Box 2850
Key Largo, FL 33037